We understand that everyone who orders from us is eager to receive their imoo products as soon as possible and we do our best to make this happen. We offer free shipping on all orders placed on www.imoostore.in
Shipping Policy
- Each order can be shipped only to a single address, which is specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders.
- We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.
- Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.
- To ensure that your order reaches you swiftly and safely, imoo uses only reputable courier partners.
- While imoo attempts to ship all items in a single order together, this may not always be possible due to product characteristics or availability.
- All orders are shipped with an invoice from imoo. In case you don’t receive an invoice, you may submit a ticket by filling out this simple form at https://imoostore.in/support/
- Please allow 7 to 10 business days for your order to arrive.
- A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting www.imoostore.in and clicking on https://imoostore.in/support/ This will tell you the approximate delivery time of your order and the current shipping status.
- The payment methods that are available are prepaid options. imoo does not provide Cash On Delivery service. At checkout on imoostore.in.
- If your order arrives visibly damaged, please contact imoo Customer Service immediately. You can reach out to us at support.imoostore.in with your order ID and images of the product. imoo will dispatch a replacement or initiate a refund immediately.
- If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at support.imoostore.in, mentioning your order ID. imoo will dispatch a replacement immediately.
Replacement Policy
Our policy lasts 10 calendar days. If 10 days have gone after you received it, unfortunately, we can’t offer you a replacement.
To be eligible for a replacement, your item must be in the same condition that you received it. It must also be in the original packaging.
To complete your replacement, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refund Policy
imoo will provide a return or replacement only if one is requested within 1 day of the receipt of your order and only under the conditions listed below.
- Delayed delivery of the product in case the product is not received, you can cancel the order and the full amount will be refunded back to the you within 14 working days. (imoo is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).
- Wrong product received
- Damaged product received
Under conditions 1 & 2, we will arrange for a reverse-pickup. The replacement will only be processed upon receipt & verification of the complete product with packaging & accessories. The cost of any missing or damaged items (including the box) apart from those notified by you, will be pay in advance. If a replacement is demanded, then the cost of any missing items need to be paid in advance, prior to the shipment of the replacement product.Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, colours or sound quality.
