imoo Support Center
Get to know your device with guides, shopping support and more!
Get to know your device with guides, shopping support and more!
1. When the battery is low or there is only one bar of battery power, the watch will shut down automatically when you make a call.
2. At low temperatures, the watch will automatically shut down when you make a call. It is recommended to wear the watch under your sleeve.
1. Slide left in the watch, then slide down, then there is an icon of “Take Photos”.
2. Flip the watch to use the rear camera. Slide up and down in the camera interface to switch between front and rear cameras.
Open imoo watch phone app > More > Class Mode> set the class mode.
Ensure that you have to enable notification in imoo watch phone app.
The specific Restore operation is as follows:
1. Don’t worry. The Z6 watch adopts the 4G network. Just like a smartphone, it will get slightly hot after a long time in use, but this is normal and will not affect the performance or service life of the device.
2. If the watch is seriously hot, please turn it off for a while and continue to use it after it cools down.
It normally takes 4-7 seconds to locate. If it takes too long, you can check whether the watch is using the 4G network; if not, please confirm whether your SIM card enables 4G data or whether the current environment is severely blocking the data network.
It says “Wrong Password for WIFI Connection” during imoo Watch:
Choose Compatible Operators for Your imoo Watch Phone
imoo Watch Phone Z1 currently supports most mainstream operators in India.
India | |
Compatible Operators | Incompatible Operators |
Airtel, Jio, VI, BSNL, MTNL | None |
Please note:
All carrier and frequency band data is collected from
https://www.frequencycheck.com/carriers
It is recommended that customers check the frequency band with local carrier and purchase a Nano SIM Card. Ensure that the product will work properly.
imoo Watch Phone Z6 is compatible with following frequencies.
Compatible Frequency Band | |||
GSM(2G) | WCDMA(3G) | FDD- LTE(4G) | TD – LTE(4G) |
B8(900) | B1(2100) | B1(2100) | B40(TD 2300) |
B3(1800) | B5(850) | B3(1800+) | B41(100M) |
B8(900) | B5(850) | ||
B8(900) |
If you have any additional questions or require further clarification, please click the link below to contact us directly.
You need to enable caller ID display and GPRS data Internet access. Your phone plan should have at least 500M of data per month. The watch supports 4G exclusive data and 2/3/4G general data. Please confirm with the customer service staff of the operator when applying for a SIM card plan.
The watch will automatically download the installation package when it is charged and connected to WiFi. It can be downloaded in about 20 minutes under normal network conditions. After downloading, keep the watch on. When the battery power is above 50%, the watch will be automatically upgraded. No charger is required during the upgrade, which will be completed in 3-4 minutes.
Note: The time required for downloading and upgrading is determined by the network environment to which the watch is connected.
If the watch has detected a new version but it can’t be upgraded, please make sure that the watch has enough available space, then restart the watch and:
1. Connect the watch to WiFi.
2. Enter the firmware detection and upgrade interface in the mobile imoo APP, then close and turn on the upgrade authorization switch.
3. Unplug the charging cable of the watch after charging it for an hour, then check whether the charging interface shows the progress of downloading the upgrade package. After downloading the upgrade package, the watch will automatically enter the upgrade interface to upgrade to the new version when the battery power is more than 50%.
1. Turn off and restart the watch, insert the SIM card and connect the watch to the Internet, then charge it and try again.
2. Enter imoo watch phone app > More > Watch’s Firmware Update > Enable Auto update > Enable Download Software Updates with Data.
3. If the situation continues, long press power “On/Off” button twice on the right side of the watch. “Restore” will appear. Click “Restore” and the watch will automatically restart. After restoring, the watch can be used normally.
Open imoo app > More > Enter kids’ profile > Enter watch number and Save
Long press power “On/Off” button on the right side of the watch and release it after the on/off page appear. On the on/off page, press “On/Off” for 3 seconds and “Restore” will appear. Click “Restore” and the watch will automatically repair the system and restart. After restarting the watch can be used normally.
You can follow the steps to setup your watch phone:
Slide right on watch screen > Open Chat > Select Friend > Slide right > Click on video icon and record a video then send it.
Slide right on watch screen > Open Chat > Select Friend > Slide right > Click on Album or Take a photo icon and send.
Slide right on watch screen > Open Chat > Select Friend > Press Hold and Talk
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