imoo Support Center

We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.
Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.

Once your order has been placed and shipped, address cannot be changed If you have filled wrong address with your order, first cancel your order then reorder and mention proper address in next order placed.

A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched.  Please visit the “Support” section on www.imoostore.in  and click on the Track your order. This will tell you the approximate delivery time of your order and the current shipping status.

All orders are shipped with invoice from imoo, in case you don’t receive, invoice will be available within 24 hours of your order shipped. To view/download the invoice for an individual order, go to your order then select invoice next to the relevant order details.

There are no shipping charges for any orders at www.imoostore.in

If you received wrong or missing merchandise, please contact our customer support via support.in@imoo.com  with photo evidence of your claim within 24 Hours. We will process your claim within 5 business days as per evidence examine.

If you’ve noticed damage upon delivery, please ask the courier person to make take note. Please keep the original packaging and contact customer support within 24 Hours of receiving. Be sure to include pictures of the damage. Once we obtain all of the relevant information, it will usually take 5 business days to process.

If you notice that your tracking number has not been updated for an extended period of time, please contact Customer Support. Once we obtain all of the relevant information it will take 5 business days to process. We will do our best to handle your case as soon as possible.

Please confirm the tracking information is correct and that the outer packaging is intact before signing. Secondly, If there are any issues, please contact our Customer Support within 24 Hours. We will process your request within 5 business days.

There are several potential reasons:

1. A problem with the credit card/Debit Card;
   
2. Your online Payment Gateway settings
   
3. Incorrect card details provided during payment.

Here are some things to try:

1. Make sure that your debit/credit card details are correct when making a purchase;
   
2. Contact your debit/credit card provider with the error message, they may be able to identify the issue you are having.
   
3. If you are still having transaction problems, please contact us with details of the error message.

Rest assured you have not been charged twice. Please contact your card issuer, as the money could be held by the bank.

No, there are no hidden charges. All listed prices are inclusive of all taxes. We provide free shipping on all orders.

If you are using a PayPal account, please make sure that your shipping address exactly matches the address that you have on file of PayPal. An extra space or missing punctuation can cause the payment to fail. Once you have amended your shipping information, please try again. If you are using a Credit Card, please make sure that all credit card information is correctly filled in. If the verification fails, you can try again to see if the issue can be solved, or use another payment method. If payment problems persist, please contact PayPal. PayPal’s phone number is 1-402-935-2050 (if calling from outside the US). You can also hit this link for help: https://www.paypal.com/gb/selfhelp/home