imoo Support Center

1. Check whether your phone enables spam SMS blocking; if so, disable it and try again.
2. Check whether your phone has downloaded an SMS blocker; if so, uninstall the blocker and try again.
3. Restart your phone or log in on another phone and try again.
4. Check whether the recharge of the SIM card is available in Phone and whether it can receive other SMS normally.

1. Install the APP on another phone and log in with the account you registered before.
2. If the watch is bound to other family members, choose “Forget Password” in the APP login interface, then retrieve the password with the help of family members. After a new password is set, you can log in normally with your new password.

1. Confirm that the account belongs to the administrator. Only the administrator can receive the request message.
2. The administrator can enter the contact interface in the mobile APP and refresh to see if there is any request for binding.

1. Make sure you are using Android 4.4/ IOS 9.0 or above OS version in your smartphone.
2. It is necessary to accept and agree to all the terms and permission.
3. Make sure you have download imoo watch phone app in your phone.
4. If you still continue to have binding issues, please restart your phone and try again.

1. Check weather watch is connected to another phone [If watch is connected to another phone, then you have to unbind the watch otherwise, you have to send binding request to admin phone]
2. Check the watch and app are updated.
3. Reset the watch [Long press the power button twice].
4. If still issues persist, try to connect with different phone.

1. Make sure watch is connected to the imoo watch phone app.
2. If still issues persist then restart the watch and phone and then try again.
3. Check the watch network.
4. Reinstall the app.
5. Watch is connected to the Wi-Fi   Watch setting > WLAN > enable.
6. Check with another phone (unbind the watch, if watch is connected to another phone).

1. Check you have active data pack and proper network in watch phone. If not, check your network settings.
2. Open the imoo watch phone app > More > Watch Setting > Disable Auto set Time Zone Then select India New Delhi Time Zone then Restart watch.

1. Check other function are working properly through chat and the positioning function, this will insure you are sync with the watch phone.
2. Check you have active data pack and proper network in watch phone.
3. Check the Watch phone is properly Bind with the phone.
4. Check whether the set period of time is normal (distinguish between morning and afternoon hours; for example, “2:00 p.m.” should be “14:00 p.m.” in the Class Mode interface).
5. Reset and try again.

1. Check other function are working properly through chat and the positioning function, this will insure you are sync with the watch phone.
2. Check you have active data pack and proper network in watch phone.
3. Check the Watch phone is properly Bind with the phone.
4. Reset and try again.

1. Restart the watch and try again.
2. Restart your phone and log in to the APP again.

Open imoo watch phone app > “More” > “App Setting”, click “Clear Cache” to delete message.

1. Close Background apps and reopen imoo watch phone application.
2. Restart the phone.
3. Re-install the imoo watch phone app and try again.

Only users who download and install the APP on their phones and bind the watch to their phones will automatically enter the family group chat module. A watch can be bound to up to 20 phones.

Ensure that you have to enable notification in imoo watch phone app:

1. Open imoo watch phone app > More > App settings > Notification then enabled the Notification
2. Go to Phone Setting > Notification > Manage Notification > imoo watch phone app>Enable
3. If you still not receive notification, please lock your app in the background.

Enter Settings – Cellular – APPs Using Cellular Data on your iPhone; check whether the watch phone APP is enabled.

1. Switch the mobile WIFI or data traffic network; check whether the network is normal.
2. Close Background apps and reopen imoo watch phone application.
3. Restart the phone.
4. Re-install the imoo watch phone app and try again.