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imoo Support Center

Get to know your device with guides, shopping support and more!

  1. Download imoo APP from Google Play or App Store by searching “imoo Watch Phone”.
  2. Download imoo APP from imoostore.in
  3. Scan the QR code in the product package to download the APP.

  1. Make sure the network is normal. Note whether the APP download fails or the APP installation fails.
  2. If the download fails, try changing the network.
  3. If the installation fails, uninstall the old version before updating to the new one.

  1. Check whether your phone enables spam SMS blocking; if so, disable it and try again.
  2. Check whether your phone has downloaded an SMS blocker; if so, uninstall the blocker and try again.
  3. Restart your phone or log in on another phone and try again.
  4. Check whether the recharge of the SIM card is available in Phone and whether it can receive other SMS normally.

  1. Install the APP on another phone and log in with the account you registered before.
  2. If the watch is bound to other family members, choose “Forget Password” in the APP login interface, then retrieve the password with the help of family members. After a new password is set, you can log in normally with your new password.

  1. Confirm that the account belongs to the administrator. Only the administrator can receive the request message.
  2. The administrator can enter the contact interface in the mobile APP and refresh to see if there is any request for binding.

  1. Uninstall the APP; download and install it again from the Apple Store.
  2. On a bad network, the APP may quit unexpectedly due to network timeout. Please make sure the network environment is good before opening the APP.

  1. Maybe there is insufficient memory on your phone; delete some APPs and then check whether you can log in normally.
  2. Kill all apps running in the background, then open the APP again.
  3. Restart your phone or try to reinstall the imoo watch phone application.
  4. Also Check with another phone.

  1. Make sure you are using Android 4.4/ IOS 9.0 or above OS version in your smartphone.
  2. It is necessary to accept and agree to all the terms and permission.
  3. Make sure you have download imoo watch phone app in your phone.
  4. If you still continue to have binding issues, please restart your phone and try again.

  1. Check weather watch is connected to another phone [If watch is connected to another phone, then you have to unbind the watch otherwise, you have to send binding request to admin phone]
  2. Check the watch and app are updated.
  3. Reset the watch [Long press the power button twice].
  4. If still issues persist, try to connect with different phone.

  1. Make sure watch is connected to the imoo watch phone app.
  2. If still issues persist then restart the watch and phone and then try again.
  3. Check the watch network.
  4. Reinstall the app.
  5. Watch is connected to the Wi-Fi   Watch setting > WLAN > enable.
  6. Check with another phone (unbind the watch, if watch is connected to another phone).

  1. Check you have active data pack and proper network in watch phone. If not, check your network settings.
  2. Open the imoo watch phone app > More > Watch Setting > Disable Auto set Time Zone Then select India New Delhi Time Zone then Restart watch.

  1. Check other function are working properly through chat and the positioning function, this will insure you are sync with the watch phone.
  2. Check you have active data pack and proper network in watch phone.
  3. Check the Watch phone is properly Bind with the phone.
  4. Check whether the set period of time is normal (distinguish between morning and afternoon hours; for example, “2:00 p.m.” should be “14:00 p.m.” in the Class Mode interface).
  5. Reset and try again.

  1. Check other function are working properly through chat and the positioning function, this will insure you are sync with the watch phone.
  2. Check you have active data pack and proper network in watch phone.
  3. Check the Watch phone is properly Bind with the phone.
  4. Reset and try again.

  1. Restart the watch and try again.
  2. Restart your phone and log in to the APP again.
phone

Customer Care

+91 7353108999

email

Support E-Mail

support.in@imoo.com